1- DELIVERY TIME:
The delivery time varies according to the destination region, the shipping method selected, and the product's availability in stock. On average, the delivery time is 7-15 business days after payment confirmation and order processing. Please note that this average may vary due to external circumstances, such as holidays, adverse weather conditions, or logistical issues.
1.1- How to calculate:
You can simulate the shipping cost and delivery time after adding the products you are interested in to the shopping cart and clicking on “CALCULATE SHIPPING COST AND DELIVERY TIME.” You must then enter your zip code, and the system will automatically display this information.
Attention: Under any circumstance, the delivery time begins after the order has been shipped by the carrier.
1.2- Delivery hours:
Our deliveries are made between 8:00 AM and 6:00 PM, Monday through Friday, throughout the national territory, via contracted carriers or the Postal Service (Correios).
1.3- Important tips:
- Pay attention to the product description and technical specifications (dimensions, etc.);
- - Always keep the invoice received at the time of delivery (it is your product's warranty);
- - Keep the product's original packaging in good condition; in case of an exchange or return, this item will be inspected;
- - It is necessary to have someone present to receive your delivery. If it is not you, inform the responsible person how to proceed;
- - After confirming the order is correct, the person responsible for receiving it must sign their full name and provide their ID number on the delivery receipt stub.
1.4- Order Status and Delivery Tracking
As soon as your order is dispatched, you will receive an email with tracking information. This tracking code will allow you to follow the delivery status in real-time, from leaving our distribution center to arriving at the delivery address.
1.5- Delivery Attempts:
Our delivery services will make 1 delivery attempt to the provided address. If it is not possible to deliver on the first attempt, we will make further attempts on subsequent business days. If the delivery address is incorrect or if there are difficulties in delivery, our customer service team will contact you to find a solution.
1.6- Receiving Products:
Upon receiving your products, carefully check the packaging to ensure it is not damaged or tampered with. If you find any irregularities, refuse delivery (noting the reason for refusal on the back of the invoice and delivery receipt) and contact our customer service immediately at (92) 99167-0660 or via email at sac@amakos.com.br;
1.7- Delivery Delays:
Although we make every effort to meet the stated delivery times, unforeseen delays may occur due to external factors. In the event of any significant delay in delivery, the AMAKOS customer service team will promptly inform the customer and provide updates on the delivery status.
1.8- Delivery Return Policy:
If significant delivery issues occur, such as loss, damage, or incorrect delivery, our return policy will apply. Please refer to our return policy for detailed information on how to proceed in these situations.
We are committed to providing a reliable and efficient delivery service to all our customers. If you have any questions or need further assistance regarding the delivery of your Amakos cosmetics, our customer service team will be available to help you quickly and effectively. We appreciate your preference for choosing Amakos and supporting families who keep the forest standing.
Attention: It is not possible to change any delivery address information after your order has been placed, due to shipping calculations and variations in tax rates involved in the transaction.
CANCELLATION, RETURN, AND REFUND POLICIES
At Amakos, we care about our customers' satisfaction. Therefore, in accordance with the Consumer Defense Code (LAW NO. 8.078, OF SEPTEMBER 11, 1990), which can be consulted on the IDEC – Consumer Defense Institute website at this link: idec.org.br/consultas/codigo-de-defesa-do-consumidor, we have established this cancellation, return, and refund policy to ensure you have a smooth and fair experience when purchasing cosmetic products. Please read the following guidelines carefully:
1. Order Cancellation:
Orders can be canceled before the product is shipped. If you wish to cancel your order, please contact our customer service team as soon as possible with your order number. If the order has not yet been processed for shipping, we will arrange for cancellation and a full refund of the amount paid.
2. Product Returns:
Amakos understands that the cancellation of a purchase initiated by the customer, with the return of the product(s) and payment reversal, occurs in two provided situations:
- Regret/Withdrawal from Purchase
- Product Defect
REGRET/WITHDRAWAL FROM PURCHASE
Under the terms of the Amakos Return Policy, returns due to regret/withdrawal from the purchase will be accepted if the item purchased on the Amakos website did not meet the consumer's expectations.
The returned product will undergo an analysis and must not show any signs of tampering or use.
Deadline for regret/withdrawal from purchase
The period for regret/cancellation of the purchase is 7 calendar days, starting from the date of receipt of the product/item acquired, as established by Art. 49 of the Consumer Defense Code (once this period has elapsed, the product will be considered accepted by the customer).
The customer must examine the product upon receipt and, within a maximum of 7 calendar days from the delivery date, request the cancellation/return of the purchase via email at sac@amakos.com.br
PRODUCT DEFECT
Returns due to product defects will be carried out if the item purchased on the Amakos website shows, within a maximum period of 90 days, as provided by Art. 26 of the Consumer Defense Code, changes inconsistent with the nature of the raw material of this product and/or defects or damages resulting from the manufacturing process, and not from misuse or natural wear and tear.
2.1- Shipping the product to be returned
We reiterate once again that the product to be returned must not show signs of use and must be returned in the original packaging accompanied by the invoice.
The product must be sent, via the Postal Service (Correios), using the Postage Authorization Code (E-ticket) provided by the customer service team for returns.
2.1.1- Product analysis for cancellation approval
All returned orders will be analyzed by the Amakos Quality Control department. The purchase cancellation will only be released after approval by those responsible for this department. If any violation, discrepancy, or irregularity of the product is identified, the request will not be accepted, and the product will be returned to the sender without prior notice. In this case, Amakos reserves the right to charge for the reshipping freight.
Once the item has been analyzed and the purchase cancellation approved, the refund of the amount paid will be processed. A confirmation email of the return and the change of the order status to “Order Returned - Canceled” will also be sent.
2.1.2- Refund Methods
For the refund to be processed, all items from the original order must be sent and delivered to Amakos. The refund will only be carried out after approval of the cancellation request by the Amakos quality department.
The refund processing method will be in accordance with the payment method used.
Refunds for payments made via credit card are sent to the consumer's card issuing bank within up to 7 business days from the date of receipt of all returned product(s). The restitution of the amount by the card issuing bank to the consumer is the sole responsibility of the bank, and is carried out according to their criteria and deadlines. If you have any questions about the credit refund on your statement, contact the card issuing bank directly.
Payments made via bank slip (boleto) will be refunded via transfer or deposit of the amount to the specified bank account within 7 business days from the receipt of all returned product(s).
There will be no refund of the shipping cost if it was paid by the consumer.
3- Purchase cancellation and refund initiated by Amakos
Restitution of amounts initiated by Amakos will occur in the following situations:
Impossibility of delivering the acquired goods due to the non-existence of the delivery address as indicated by the buyer, or its inaccessibility. In the event of an inability to deliver for this reason, the product will return to our Distribution Center, resulting in a refund by Amakos of the amounts corresponding to the prices of the products, excluding shipping costs.
4. Tracking and Customer Service:
Our customer service team is ready to provide support and assistance at all stages of the cancellation, return, and refund process.
Contact us through the available channels to clear up your questions and receive guidance on the cancellation, return, and refund policy.
Follow all instructions in the items above correctly so that the process is simple and fast. Failure to comply may result in delays.
If you have any questions, write to sac@amakos.com.br