1-About the Delivery Time:

Delivery time varies according to the destination region, the shipping method selected and the availability of the product in stock. On average, delivery time is 7-15 business days after payment confirmation and order processing. We emphasize that this average may vary due to external circumstances, such as holidays, adverse weather conditions or logistical problems.

1.1- How to calculate:

The calculation of shipping and delivery time can be simulated after adding the products of interest to the shopping cart and clicking on “CALCULATE SHIPPING VALUE AND DELIVERY TIME.”, then you must enter the zip code and the system will automatically indicate These information.

Attention: Under any circumstances, the delivery time comes into effect after the order is shipped by the carrier.

1.2- Delivery time:

Our deliveries are made between 8 am and 6 pm, Monday to Friday, throughout the country, by contracted carriers or by the Post Office.

1.3- Important Tips:

• Pay attention to the product description and technical data sheet (dimensions, etc.);
• - Always keep  the invoice received at the time of delivery (it is the guarantee for your product);
• - Keep the original packaging of the product in good condition, in case of exchange or return, this item will be inspected;
• - It is necessary to have someone to receive your delivery, if it is not you, inform the person responsible how to proceed;
• - After the positive verification, there must be the signature in full of the person responsible for receiving it and the ID number on the note stub.

1.4- Order Status and Delivery Tracking

Once your order has been dispatched, you will receive an email with tracking information. This tracking code will allow you to track the delivery status in real time, from leaving our distribution unit to arriving at the delivery address.

1.5- Delivery Attempts:

Our delivery services will make 1 delivery attempt to the address provided. If it is not possible to deliver on the first attempt, we will make other attempts on subsequent business days. If the delivery address is incorrect or there are difficulties with delivery, our customer service team will contact you to find a solution.

1.6- Receipt of Products:

When you receive your products, please carefully check the packaging to ensure it is not damaged or tampered with. If you find any irregularity, refuse receipt (Informing the reason for refusal on the back of the invoice and proof of delivery) and immediately contact SAC at (92) 99167-0660 or by contacting sac@amakos.com.br;

1.7- Delivery Delays:

Although we make every effort to meet stated delivery times, unforeseen delays may occur due to external factors. Should there be any significant delay in delivery, the AMAKOS customer service team will promptly inform the customer and provide updates on the delivery status.

1.8 - Delivery Return Policy:

If there are significant issues with delivery, such as loss, damage or incorrect delivery, our returns policy will apply. Please see our returns policy for detailed information on how to proceed in these situations.

We are committed to providing a reliable and efficient delivery service to all our customers. If you have any questions or require additional assistance regarding the delivery of your Amakos cosmetics, our customer service team will be available to help you quickly and effectively. We thank you for choosing Amakos and supporting families who keep the forest standing.

Attention: It is not possible to change any delivery address details after placing your order, due to the shipping calculation and the variation in the tax rate involved in the transaction.

CANCELLATION, RETURN AND REFUND POLICY

At Amakos, we care about the satisfaction of our customers. We then established, in line with the Consumer Protection Code (LAW Nº 8,078, OF SEPTEMBER 11, 1990) which can be consulted on the IDEC website – Consumer Defense Institute at this link: idec.org.br/consultas/codigo -consumer-protection; this cancellation, return and refund policy to ensure you have a smooth and fair experience in your cosmetic product purchases. Please read the following guidelines carefully:

1. Order Cancellation:

Orders can be canceled before the product is shipped. If you wish to cancel your order, please contact our customer service as soon as possible, stating your order number. If the order has not yet been processed for shipping, we will cancel it and provide a full refund of the amount paid.

2. Product Return:

Amakos understands that canceling the purchase at the customer's initiative, with return of the product(s) and payment reversal occurs in two foreseen situations:

• Withdrawal/Cancellation of Purchase
• Product Defect

REGRET/CANCELLATION OF PURCHASE

Under the terms of the Amakos Return Policy, returns due to regret/withdrawal of the purchase will be accepted if the item purchased on the Amakos website did not meet the consumer's expectations.

The returned product will undergo analysis and must not show any intervention or signs of use.

Deadline for regretting/withdrawing the purchase

The period for regretting/cancelling the purchase is 7 calendar days, counting from the date of receipt of the product/item purchased, as established in Article 49 of the Consumer Protection Code (once this period has passed, the product will be considered accepted by the customer).

The customer must examine the product upon receipt and within a maximum period of 7 calendar days from the date of delivery, request the cancellation/return of the purchase via email sac@amakos.com.br

DEFECT IN THE PRODUCT

Returns due to product defects will be made if the item purchased on the Amakos website presents, within a maximum period of 90 days, as provided for in Article 26 of the Consumer Protection Code, changes that are not consistent with the nature of the raw material of this product. and/or defects or damage arising from the manufacturing process, and not from misuse or natural wear and tear.

2.1- Shipping of the product to be returned

We reinforce once again that the product to be returned cannot show signs of use and must be returned in the original packaging accompanied by the invoice.

The product must be sent via post using the Postage Authorization Code (E-ticket) provided by the SAC team for returns.

2.1.1- Analysis of the product to approve cancellation

All returned orders will be analyzed by the Amakos Quality Control department. Cancellation of the purchase will only be released after approval by those responsible for this sector. If a violation, discrepancy or any irregularity in the product is identified, the request will not be accepted and the product will be returned to the sender without any prior communication. In this case, Amakos reserves the right to charge return shipping.

Once the item has been analyzed and the cancellation of the purchase has been approved, the amount paid will be refunded. An email will also be sent confirming the return and changing the order status to “Order Returned - Cancellation”.

2.1.2 - Refund Methods

For the refund to be processed, all items from the original order must be shipped and delivered to Amakos. Refunds will only be made after approval of the cancellation request by the Amakos quality department.

The refund processing method will be in accordance with the payment method.

Refunds for payments made via credit card are sent to the bank issuing the consumer's card, within up to 7 business days, counting from the date of receipt of all returned product(s). The refund of the amount by the card issuing bank to the consumer is the exclusive responsibility of the consumer, and is carried out at their discretion and deadlines. If you have any questions about refunding the credit on your invoice, contact the card issuing bank directly.

Payments by bank slip will be refunded by transferring or depositing the amount to the specified bank account, within the deadline

7 working days from receipt of all returned product(s).

There will be no refund of the shipping cost if it was paid by the consumer.

2.1.3- Cancellation of purchase and refund at the initiative of Amakos

The refund of amounts at the initiative of Amakos will occur in the following situations:

Impossibility of delivery of the purchased merchandise, given the non-existence of the delivery address as indicated by the buyer, or its inaccessibility. If delivery is impossible for this reason, the product will be returned to our Distribution Center, generating a refund from Amakos of the amounts corresponding to the product prices, excluding shipping costs.

4. Follow-up and Customer Service:

Our customer service team is ready to provide support and assistance at every step of the cancellation, return and refund process.

Contact us through the available channels to clarify your doubts and obtain guidance on the cancellation, return and refund policy.

Correctly follow all the instructions in the items above so that the process is simple and quick. Failure to do so may cause delays.

In case of doubts, write to sac@amakos.com.br